The great weekend had a lot to do with the company and weather and very little to do with the hotel.
The idea of a great small country house hotel that catered for children as well as kids in a beautiful location was very appealing. However, the reality was somewhat different.
Our room was on the ground floor in annex next to the back of the main building and consisted of two small interconnecting rooms. One with a double bed the other with a folding sofa. Both rooms had small TVs and DVD players. The rooms could be described as bijoux but I think tatty would be more appropriate. None of the windows in the main room opened and as all the fans had been allocated to other rooms it was a hot uncomfortable night.
The idea of a great small country house hotel that catered for children as well as kids in a beautiful location was very appealing. However, the reality was somewhat different.
Our room was on the ground floor in annex next to the back of the main building and consisted of two small interconnecting rooms. One with a double bed the other with a folding sofa. Both rooms had small TVs and DVD players. The rooms could be described as bijoux but I think tatty would be more appropriate. None of the windows in the main room opened and as all the fans had been allocated to other rooms it was a hot uncomfortable night.
The main building was an attractive and comfortable country house in very attractive grounds. The small swimming pool and surrounding areas were satisfactory. However when the sun came out there were insufficient space or deck chairs.
The onsite creche was useful and the staff were very pleasant however my six year old prefered to spend most of her time with us. So we didn't get much use from it. For people with younger children I am sure the creche would have been a much bigger plus. #
The food quality was very good but the service was shocking. The hotel was undoubtedly understaffed which gave a stressed atmosphere at all meal times. Despite ordering dinner at lunch time (due to being in a party of 6) the kitchen was unable to serve all members of our party at the same time. On Saturday night one main course didn’t arrive until dessert. The surly waiters were disinterested and unapologetic. Escalating the complaint was met by silence from the hotel management. If Basil Fawlty was around he would be working at Woolley Grange.
And the cost of a two night stay for two adults and a child £832.30 - Never again
